Question 1

How should the stated rates be understood?

Accepted Answer

Rates are per person and per day, including overnight accommodation.

Question 2

What are the supplements for breakfast and half board?

Accepted Answer

The supplement amounts to:
– €15.00 per person/day for breakfast
– €35.00 per person/day for half board

Question 3

When can I check in and check out?

Accepted Answer

Check-in is possible from 2.00 pm, check-out is requested by 10.00 am.

Question 4

Is smoking allowed in the hotel rooms?

Accepted Answer

No, smoking is strictly prohibited in all hotel rooms.
In the event of non-compliance, a final cleaning fee of €150.00 will be charged.

Question 5

Which additional charges may apply?

Accepted Answer

– Supplement for double room for single use (price on request)
– €10.00 per night for the underground garage (included in the Deluxe, Elegance and Suite/Loft categories)

Question 6

What discounts do children receive?

Accepted Answer

– 100% for children aged 0–1.99 years
– 50% for children aged 2–5.99 years
– 20% for children aged 6–11.99 years
– 10% from 12 years onwards (in an extra bed in the parents’ room or as a 3rd–4th person)

Question 7

Is the tourist tax included in the price?

Accepted Answer

No, the tourist tax of €3.50 per person/night (from 14 years of age) is charged separately.
Increases are reserved.

Question 8

Can I cancel free of charge?

Accepted Answer

Yes. Up to 30 days before the agreed arrival date, the contract may be cancelled in writing without cancellation fees.

Question 9

What cancellation charges apply for later cancellations?

Accepted Answer

– Cancellation up to 15 days before arrival: 40% of the total price
– Cancellation up to 8 days before arrival: 60% of the total price
– Cancellation less than 8 days before arrival: 70% of the total price

Question 10

What happens if I arrive but do not take up the booking (no-show)?

Accepted Answer

In the event of non-arrival without cancellation, 100% of the agreed total price will be charged.

Question 11

How must a cancellation be made?

Accepted Answer

By means of a unilateral written declaration, which must be received by the accommodation provider within the specified deadlines.

Question 12

What is considered the agreed price?

Accepted Answer

The price for accommodation, meals and all additionally booked services.

Question 13

What happens if not all booked beds are used or are cancelled?

Accepted Answer

The respective cancellation percentage applies only to the price of the unused or cancelled beds.

Question 14

How do I make my reservation binding?

Accepted Answer

Please confirm in writing that you accept our contractual conditions.

Question 15

Can I take out insurance in case of cancellation?

Accepted Answer

Yes. We recommend taking out our HGV travel cancellation insurance.

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