Question 1

How should the stated rates be understood?

Accepted Answer

Rates are per person and per day, including overnight accommodation.

Question 2

What are the supplements for breakfast and half board?

Accepted Answer

The supplement amounts to:
– €15.00 per person/day for breakfast
– €35.00 per person/day for half board

Question 3

When can I check in and check out?

Accepted Answer

Check-in is possible from 2.00 pm, check-out is requested by 10.00 am.

Question 4

Is smoking allowed in the hotel rooms?

Accepted Answer

No, smoking is strictly prohibited in all hotel rooms.
In the event of non-compliance, a final cleaning fee of €150.00 will be charged.

Question 5

Which additional charges may apply?

Accepted Answer

– Supplement for double room for single use (price on request)
– €10.00 per night for the underground garage (included in the Deluxe, Elegance and Suite/Loft categories)

Question 6

What discounts do children receive?

Accepted Answer

– 100% for children aged 0–1.99 years
– 50% for children aged 2–5.99 years
– 20% for children aged 6–11.99 years
– 10% from 12 years onwards (in an extra bed in the parents’ room or as a 3rd–4th person)

Question 7

Is the tourist tax included in the price?

Accepted Answer

No, the tourist tax of €3.50 per person/night (from 14 years of age) is charged separately.
Increases are reserved.

Question 8

Can I cancel free of charge?

Accepted Answer

Yes. Up to 30 days before the agreed arrival date, the contract may be cancelled in writing without cancellation fees.

Question 9

What cancellation charges apply for later cancellations?

Accepted Answer

– Cancellation up to 15 days before arrival: 40% of the total price
– Cancellation up to 8 days before arrival: 60% of the total price
– Cancellation less than 8 days before arrival: 70% of the total price

Question 10

What happens if I arrive but do not take up the booking (no-show)?

Accepted Answer

In the event of non-arrival without cancellation, 100% of the agreed total price will be charged.

Question 11

How must a cancellation be made?

Accepted Answer

By means of a unilateral written declaration, which must be received by the accommodation provider within the specified deadlines.

Question 12

What is considered the agreed price?

Accepted Answer

The price for accommodation, meals and all additionally booked services.

Question 13

What happens if not all booked beds are used or are cancelled?

Accepted Answer

The respective cancellation percentage applies only to the price of the unused or cancelled beds.

Question 14

How do I make my reservation binding?

Accepted Answer

Please confirm in writing that you accept our contractual conditions.

Question 15

Can I take out insurance in case of cancellation?

Accepted Answer

Yes. We recommend taking out our HGV travel cancellation insurance.

Question 16

How do I reach Chasca Living by car?

Accepted Answer

Chasca Living is located in Dobbiaco and can easily be reached from all directions.

From the east: If you are arriving from the east, take the E66 towards Dobbiaco via Lienz and Sillian. At the traffic light intersection in Dobbiaco, you will see Chasca Living on your left-hand side.

From the west: If you are arriving from the west, take the Brenner motorway and exit at Bressanone. From there, continue on the SS49 towards Brunico and then towards San Candido. This road leads directly into Dobbiaco. At the traffic light intersection, you will see Chasca Living on your right-hand side.

From the south: If you are arriving from the south, take the Belluno motorway exit and continue towards Cortina d’Ampezzo. Once you reach Cortina d’Ampezzo, continue towards Dobbiaco. After approximately 30 km, you will arrive at your destination. Drive towards the town centre and continue over the railway crossing to the intersection. Before the traffic light, you will see Chasca Living on your right-hand side.

Question 17

Where is the nearest airport?

Accepted Answer

The nearest airports are Bolzano, Innsbruck, and Verona. Alternatively, you can also fly to Munich, Treviso, Venice, or Bergamo. From the airports, low-cost bus transfers are available. These airport transfers must be booked online at least 48 hours before departure.

Question 18

How do I reach Chasca Living by train?

Accepted Answer

If you are travelling by train, you can find your timetable on the websites of the respective railway companies (Deutsche Bahn, Trenitalia, ÖBB). Your destination station is Dobbiaco/Toblach. Upon request, our hotel shuttle will pick you up from Dobbiaco train station and bring you back there upon departure.

Question 19

Which prices apply to my stay?

Accepted Answer

Prices are per person and per day including accommodation.

Question 20

How much is the breakfast supplement?

Accepted Answer

The breakfast supplement is €15.00 per person/day.

Question 21

Do you also offer half board?

Accepted Answer

We only offer accommodation including breakfast. In the evening, however, you are welcome to dine in our Chasca Lounge, where we serve pizzas, burgers, salads, and snacks à la carte.

Question 22

Is there a bar and a restaurant?

Accepted Answer

Our bar is open for you throughout the day. In the evening, our Chasca Lounge offers pizzas, burgers, salads, and snacks à la carte.

Question 23

When can I check in and check out?

Accepted Answer

Check-in is possible from 2:00 pm, and check-out is kindly requested by 10:00 am. We also offer the possibility of late check-in via access code.

Question 24

Is smoking allowed in the hotel rooms?

Accepted Answer

No, smoking is strictly prohibited in all hotel rooms. In case of violation, a final cleaning fee of €150.00 will be charged.

Question 25

Which additional charges may apply?

Accepted Answer

Supplement for double room used as single occupancy (price on request)
€10.00 per night for underground parking (included in Deluxe, Elegance, and Suite/Loft categories)
€15.00 per night for dogs (food not included)

Question 26

What discounts are available for children?

Accepted Answer

100% discount for children aged 0–1.99 years
50% discount for children aged 2–5.99 years
20% discount for children aged 6–11.99 years
10% discount from 12 years onwards (in an extra bed in the parents’ room or as 3rd–4th person)

Question 27

Is the local tax included in the price?

Accepted Answer

No, the local tax of €3.50 per person/night (from 14 years onwards) is charged separately and paid directly on site. Price changes may apply.

Question 28

How do I reach Chasca Living by car?

Accepted Answer

Chasca Living is located in Dobbiaco and can easily be reached from all directions.

From the east: If you are arriving from the east, take the E66 towards Dobbiaco via Lienz and Sillian. At the traffic light intersection in Dobbiaco, you will see Chasca Living on your left-hand side.

From the west: If you are arriving from the west, take the Brenner motorway and exit at Bressanone. From there, continue on the SS49 towards Brunico and then towards San Candido. This road leads directly into Dobbiaco. At the traffic light intersection, you will see Chasca Living on your right-hand side.

From the south: If you are arriving from the south, take the Belluno motorway exit and continue towards Cortina d’Ampezzo. Once you reach Cortina d’Ampezzo, continue towards Dobbiaco. After approximately 30 km, you will arrive at your destination. Drive towards the town centre and continue over the railway crossing to the intersection. Before the traffic light, you will see Chasca Living on your right-hand side.

Question 29

Where is the nearest airport?

Accepted Answer

The nearest airports are Bolzano, Innsbruck, and Verona. Alternatively, you can also fly to Munich, Treviso, Venice, or Bergamo. From the airports, low-cost bus transfers are available. These airport transfers must be booked online at least 48 hours before departure.

Question 30

How do I reach Chasca Living by train?

Accepted Answer

If you are travelling by train, you can find your timetable on the websites of the respective railway companies (Deutsche Bahn, Trenitalia, ÖBB). Your destination station is Dobbiaco/Toblach. Upon request, our hotel shuttle will pick you up from Dobbiaco train station and bring you back there upon departure.

Question 31

Can I cancel free of charge?

Accepted Answer

Yes. The contract can be cancelled in writing free of charge up to 30 days before the agreed arrival date.

Question 32

Which cancellation fees apply if I cancel later?

Accepted Answer

Cancellation up to 15 days before arrival: 40% of the total price
Cancellation up to 8 days before arrival: 60% of the total price
Cancellation less than 8 days before arrival: 70% of the total price

Question 33

What happens if I arrive but do not take up the booking?

Accepted Answer

If the booked room is not occupied without prior cancellation, 100% of the agreed total price will be charged.

Question 34

How must a cancellation be made?

Accepted Answer

Cancellations must be submitted through a unilateral written declaration received by the accommodation provider within the stated deadlines.

Question 35

What is considered the agreed price?

Accepted Answer

The agreed price includes accommodation, meals, and all additionally booked services.

Question 36

What happens if not all booked beds are used or are cancelled?

Accepted Answer

The respective cancellation percentage only applies to the price of the unused or cancelled beds.

Question 37

How do I make my reservation binding?

Accepted Answer

By accepting our terms and conditions and paying a deposit of 30% of the total amount.

Question 38

Can I take out insurance in case of cancellation?

Accepted Answer

Yes. We recommend our travel cancellation protection insurance: HGV travel cancellation insurance.

Question 39

How can bicycles be safely parked and e-bikes charged?

Accepted Answer

Bicycles and e-bikes can be stored free of charge in the underground garage directly at the hotel. Charging facilities for e-bikes are also available there from 4:00 pm onwards.

Lilium Loft

47 m² | 2–4 persons | from € 238 for 2 persons